Responsible Gaming
at 777je

1 Our Commitment to Responsible Gaming

777je is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh and beyond. We recognise that while the vast majority of players engage with online casino and sports-betting products purely for entertainment, a small proportion may develop problematic gambling patterns that can cause financial, emotional, and social harm.

Our Responsible Gaming Policy is not a legal formality — it is a genuine operational commitment backed by practical tools embedded into the 777je platform. We invest continuously in player protection infrastructure because we believe that long-term platform sustainability depends on the wellbeing of our players.

This policy outlines the specific protections, tools, and procedures available to every 777je account holder, along with guidance on how to recognise problematic gambling behaviour and where to seek help if you or someone you know needs support.

2 Age Restriction — 18+ Only

777je strictly prohibits access to real-money gambling services by anyone under the age of 18. This is a non-negotiable baseline standard that applies to every player regardless of jurisdiction or payment method used. 18+

2.1 Age Verification Process

All 777je accounts are subject to Know Your Customer (KYC) verification before a first withdrawal is processed. As part of this process, players must confirm their date of birth and submit at least one of the following government-issued documents:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Driver's licence issued by BRTA

In addition, players may be asked to provide a selfie photograph alongside their ID document to confirm they are the named holder. Accounts where age cannot be verified are suspended pending documentation and any winnings generated during the suspended period may be withheld until verification is complete.

2.2 Under-Age Account Detection

If 777je discovers at any point — whether through our internal review processes or via a third-party report — that a registered account is held by a person under 18 years of age, the following steps will be taken immediately:

• The account will be permanently closed without possibility of reactivation.
• All deposits made by the underage account holder will be refunded to the original payment source.
• Any winnings or bonus balances accumulated on the account will be forfeited.
• The case will be referred to our compliance team for review and, where legally required, reported to the appropriate authorities.

2.3 Protecting Minors in Your Household

If you share a device or household with persons under 18, we strongly recommend that you:

• Never allow minors to access your device while you are logged in to your 777je account.
• Use a strong, unique password that is not shared with anyone in your household.
• Enable two-factor authentication (2FA) on your account for an additional layer of security.
• Consider installing parental control software such as Net Nanny, Kaspersky Safe Kids, or similar tools to restrict access to gambling websites on shared devices.
• Log out of your 777je account after every session rather than relying on browser auto-fill to protect your credentials.

3 Deposit Limits

One of the most effective tools for maintaining control over gambling spend is a pre-set deposit limit. 777je allows every registered player to configure deposit limits at three different time horizons. These limits apply across all payment methods — including bKash, Nagad, Rocket, Upay, USDT, and card payments.

The asymmetric cooling period — where reductions are instant but increases require a waiting period — is intentional. It is designed so that a decision made in the heat of the moment to increase your spending cap cannot take effect immediately. By the time the cooling period has elapsed, most impulsive decisions have been reconsidered.

3.1 How to Set a Deposit Limit

1. 1 Log in to your 777je account and navigate to Account Settings from the profile menu.
2. 2 Select Responsible Gaming from the settings menu sidebar.
3. 3 Choose Deposit Limits and select the time period (daily, weekly, or monthly).
4. 4 Enter your desired limit in Bangladeshi Taka (BDT) and confirm. The limit applies to your account immediately.
5. 5 A confirmation email is sent to your registered address as a record of the limit you have set.

If you encounter any difficulty setting a deposit limit through the account settings interface, contact our support team at [email protected] and a representative will configure the limit on your behalf within one business day (Bangladesh Standard Time, UTC+6).

4 Time-Out & Cooling-Off Periods

A time-out is a short-term break from gambling activity on 777je. It is designed for players who feel they would benefit from pausing their gambling without fully closing their account. During an active time-out, your 777je account remains intact — your balance, history, and settings are preserved — but no new deposits or bets can be placed until the time-out period expires.

4.1 Available Time-Out Durations

• 24 hours — a brief reset for players who feel they have had a losing streak and want to step away.
• 7 days (one week) — suitable for players who want a meaningful pause to reassess their gambling habits.
• 30 days (one month) — a longer reflection period for players concerned about their recent gambling patterns.
• 42 days (six weeks) — the maximum short-term time-out, bridging the gap between a cooling-off period and formal self-exclusion.

Time-out periods cannot be cancelled early once activated. This is a deliberate design choice — it ensures the break is genuine and not reversed in a moment of impulse. When the time-out period expires naturally, you will receive an email notification and your account will become fully functional again without requiring any action on your part.

4.2 Session Time Reminders

Separate from formal time-outs, 777je also provides session time reminder alerts. These are optional notifications that appear during an active gameplay session at intervals you define — for example, after 30 minutes of continuous play, or after 1 hour. The reminder displays your current session duration, your net profit or loss for the session, and a prompt to consider taking a break. Session reminders can be configured in the Responsible Gaming section of your account settings.

5 Self-Exclusion Programme

Self-exclusion is the most powerful protective measure available on the 777je platform. It is designed for players who recognise that their gambling behaviour has become problematic and who need a firm, enforced barrier between themselves and the ability to gamble on 777je.

Unlike a time-out — which expires automatically — a self-exclusion requires a deliberate request to lift it, and even then is subject to a minimum reflection period before it can be reversed. Permanent self-exclusion cannot be reversed under any circumstances.

5.1 Self-Exclusion Period Options

• 3 months — minimum self-exclusion period. Account is fully locked for 90 days. To request reinstatement, you must contact support after the 90 days have elapsed and undergo a mandatory 7-day reflection period before reinstatement is processed.
• 6 months — account is fully locked for 180 days, followed by the same 7-day reinstatement reflection period.
• 12 months — account is fully locked for one full year, followed by a mandatory 14-day reinstatement reflection period.
• Permanent exclusion — irreversible. Your account is permanently closed, all associated data is flagged, and you will never be permitted to open a new 777je account using the same identity, device, or payment method. This option is recommended for players who have been diagnosed with a gambling disorder or who have been advised by a healthcare professional to abstain from gambling entirely.

5.2 How to Activate Self-Exclusion

1. 1 Navigate to Account Settings → Responsible Gaming → Self-Exclusion in your 777je account dashboard.
2. 2 Select your desired exclusion period. Read the disclosure statement for your chosen period carefully before confirming.
3. 3 Confirm your selection. Self-exclusion takes effect within 24 hours. Any pending bets placed before exclusion activation will be honoured and settled normally; the resulting balance will be returned to your registered payment method.
4. 4 Alternatively, you may request self-exclusion directly by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process the request within 24 hours of receipt.
5. 5 A confirmation email documenting your exclusion period, start date, and (where applicable) earliest reinstatement date is sent to your registered email address.

5.3 During Self-Exclusion

While your self-exclusion is active, 777je will take the following measures to support your exclusion:

• Your account will be locked — no deposits, bets, or logins will be possible.
• You will be removed from all marketing communications, promotional emails, and bonus offer lists for the duration of your exclusion.
• If you attempt to create a new 777je account during your exclusion period, we will detect the duplicate identity and close the new account immediately.
• If you contact support during your exclusion period and request early reinstatement, you will be directed to external support resources and your request will not be processed before the exclusion period has fully elapsed.

6 Recognising Problem Gambling — Warning Signs

Problem gambling can develop gradually and is not always obvious, even to the person experiencing it. The following warning signs may indicate that gambling has moved beyond a harmless pastime and is beginning to cause harm. If you recognise several of these patterns in your own behaviour, we encourage you to use the protective tools in this policy and to seek external support.

Experiencing one or two of these signs occasionally does not necessarily indicate a serious problem. However, if several of these signs are present consistently — or if a single sign is causing significant distress or financial harm — we strongly encourage you to reach out for support using the resources in Section 7 below, and to use our self-exclusion or deposit limit tools immediately.

7 Support & External Resources

If you are concerned about your own gambling behaviour — or that of someone close to you — help is available. 777je encourages all players who need support to reach out, whether to our own support team or to one of the specialist external organisations listed below. Seeking help is a sign of strength, not weakness.

7.1 777je Responsible Gaming Support

Our dedicated responsible gaming support channel is staffed around the clock. Agents are trained to handle sensitive conversations about problem gambling with discretion and without judgement. All responsible gaming communications are treated as confidential.

Email: [email protected]
Subject Line: Responsible Gaming Support
Response Time: Within 2 hours (Bangladesh Standard Time, UTC+6)

When contacting support for responsible gaming reasons, you can request any of the following actions: set or reduce a deposit limit, activate a time-out, initiate self-exclusion, request account closure, request removal from marketing lists, or simply speak with someone about your concerns. No action is too small — even asking a question is a positive step.

7.2 External Support Organisations

The following organisations provide free, confidential support for gambling-related concerns. All services listed operate in English or have English-language resources available online:

• Gambling Therapy (Gordon Moody Association) — gamblingtherapy.org. Free online support service for problem gamblers and affected family members. Offers live chat, forums, and self-help tools. Available globally including Bangladesh.
• Gamblers Anonymous International — www.gamblersanonymous.org. A worldwide fellowship of individuals sharing their experience to help each other recover from gambling problems. Offers meeting finder and literature in multiple languages.
• GamCare — www.gamcare.org.uk. UK-based organisation providing information, advice, and support for those affected by gambling harms. Offers free online chat and a helpline available internationally.
• BeGambleAware — www.begambleaware.org. Provides free information and tools for safer gambling along with a national gambling helpline accessible from Bangladesh via their website's chat tool.

If you are based in Dhaka, Chittagong, Sylhet, Khulna, or any other city in Bangladesh and prefer to speak with a local mental health professional about gambling concerns, we recommend contacting the National Institute of Mental Health (NIMH) Bangladesh or a registered psychologist via the Bangladesh Psychological Association for a referral to counselling services in your area.

8 Account Closure

If you decide that you wish to permanently close your 777je account for any reason — including responsible gaming concerns — you can do so at any time by contacting our support team. Account closure is distinct from self-exclusion in that it is a standard service request rather than a problem gambling intervention, though the practical effect of preventing future access to the platform is similar.

8.1 Closure Process

To request account closure, email [email protected] with the subject line "Account Closure Request". Please include your registered username or email address and a brief reason for closure (optional but helpful for our records). Our team will:

• Confirm your identity to prevent unauthorised closure requests.
• Process any remaining balance back to your registered payment method (bKash, Nagad, USDT wallet, etc.) before closing the account.
• Close the account within 5 business days of receiving your confirmed request.
• Send a final confirmation email documenting the account closure.

8.2 Responsible Gaming-Motivated Closure

If you are closing your account specifically because of concerns about problem gambling, please let our support team know in your closure request. In these cases, our team will:

• Fast-track your closure request to be processed within 24 hours rather than the standard 5-business-day window.
• Immediately remove your account from all marketing and promotional communications upon receiving your request — before the formal closure is even processed.
• Provide you with links to the external support resources listed in Section 7 as part of our closure confirmation email.
• Flag your identity details so that any future account registration attempt using the same credentials is flagged for manual review by our compliance team.

8.3 Data Retention After Closure

Following account closure, 777je retains certain transactional and identity records as required for anti-money-laundering (AML) compliance purposes. These records are held securely and are not used for marketing purposes. For full details of how your data is handled after account closure, please refer to our Privacy Policy.